About Us

Last updated: October 29, 2026

Lvelnoxa is operated by Shanghai Hongtaiyuan Trading Co., Ltd.
Registered business address: Room 101-1, 1st Floor, No. 2299 Zuchongzhi Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.
Customer support email: service@lvelnoxa.com
Telephone: +86 21-50187388
Customer service hours: Available 24 hours a day, 7 days a week.

Everyday products with clear information
Lvelnoxa is an online store for household and everyday-use products. Shanghai Hongtaiyuan Trading Co., Ltd. operates the store and is the seller for orders placed with us. The company was established on March 20, 2025 and is registered in Shanghai, China.

Making an informed choice
Our product pages provide the available item’s description, price and relevant specifications. Check the materials, dimensions, included pieces, intended use and care instructions before ordering. Product-specific claims apply only to the item for which they are expressly stated. Contact our team if a measurement or use instruction needs clarification.

Help throughout your order
Customer service is available 24 hours a day, seven days a week, at service@lvelnoxa.com or +86 21-50187388. We help with product questions, order updates, delivery issues and after-sales requests. Some matters require investigation or payment-provider processing even though support is available around the clock.

Shopping policies
Read our Terms of Purchase for ordering and payment, Shipping Policy for delivery arrangements, and Return Policy for returns and refunds. Website use is covered by the Terms of Service; personal information handling is explained in our Privacy Policy. The registered business address identifies our legal company. Returns require the separate warehouse instructions provided by customer service.