FAQ
Last updated: October 29, 2026
Lvelnoxa is operated by Shanghai Hongtaiyuan Trading Co., Ltd.
Registered business address: Room 101-1, 1st Floor, No. 2299 Zuchongzhi Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.
Customer support email: service@lvelnoxa.com
Telephone: +86 21-50187388
Customer service hours: Available 24 hours a day, 7 days a week.
Who operates Lvelnoxa?
Shanghai Hongtaiyuan Trading Co., Ltd. operates Lvelnoxa. Our registered address and customer service details are shown above.
How can I reach customer service?
Email service@lvelnoxa.com or call +86 21-50187388. Support is available 24 hours a day, seven days a week.
What should I check before buying?
Review the item’s materials, dimensions, quantity, included accessories and care instructions. Use the product-specific information to assess suitability for your home.
Where do you ship?
We currently serve the contiguous United States. Alaska, Hawaii, U.S. territories, APO/FPO addresses and other countries are outside our standard delivery area.
How long does delivery take?
Allow 1–3 business days for processing after payment confirmation, then an estimated 7–12 business days in transit. The combined estimate is 8–15 business days. Weekends and U.S. federal holidays are excluded. Delivery estimates are not guaranteed dates.
How much is shipping?
Shipping is calculated at checkout based on your destination and available service. Charges and applicable taxes appear before payment. There is no permanent free-shipping threshold.
Which payment methods are accepted?
Choose a method shown at checkout. Prices are in USD; your bank may separately charge currency conversion or international transaction fees.
How do I track a shipment?
Use your dispatch email’s tracking link. Contact us if the first scan is missing after three business days or tracking has not moved for seven business days.
Can an order be changed or canceled?
Email within 12 hours of purchase and before dispatch. Changes require our confirmation. Eligible unshipped cancellations have no cancellation fee. Mandatory rights continue to apply.
What is the return window?
Request an eligible voluntary return within 30 calendar days after delivery. Unused, undamaged and complete goods must meet our Return Policy. Get instructions before sending anything back.
Where are returns sent and who pays?
Returns are routed to a warehouse in China. We provide the full address after approval. Customers pay actual international postage for preference-based returns. Necessary return costs for damaged, defective, incorrect or materially misdescribed goods are covered by us, or we provide another suitable no-cost remedy. No restocking fee applies.
When are refunds issued?
Approved return refunds go to the original payment method within 5–10 business days after receipt and inspection, or after approval if no return is needed. Cancellation refunds use the same 5–10-business-day period after cancellation approval. Your payment provider may need further posting time.
What if a parcel is late, damaged or missing?
Send us your order number and the concern. We investigate with the carrier and arrange an appropriate remedy. A Delivered scan alone does not automatically defeat a missing-parcel claim.
How do I manage personal information choices?
Use the store’s privacy controls or email service@lvelnoxa.com for an applicable rights request. The Privacy Policy explains the available choices and how information is handled.