Shipping Policy

Last updated: October 29, 2026

Lvelnoxa is operated by Shanghai Hongtaiyuan Trading Co., Ltd.
Registered business address: Room 101-1, 1st Floor, No. 2299 Zuchongzhi Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.
Customer support email: service@lvelnoxa.com
Telephone: +86 21-50187388
Customer service hours: Available 24 hours a day, 7 days a week.

Coverage and service
Standard delivery is available to the contiguous United States. Alaska, Hawaii, U.S. territories, APO/FPO addresses and other countries are excluded. If an accepted order cannot be delivered to its destination, we will contact you and refund the unfulfilled portion.

Processing and transit
Payment-confirmed orders normally require 1–3 business days to process. Standard transit is estimated at 7–12 business days after dispatch, making the combined estimate 8–15 business days. Business days exclude weekends and U.S. federal holidays. Standard items have no separate production period; any additional production time for a personalized item must appear before purchase. These are estimates rather than guaranteed arrival dates.

Charges and import arrangements
Shipping is calculated at checkout using the destination and available service. Prices are in USD; shipping and applicable checkout taxes are displayed before payment. There is no permanent free-shipping threshold. Any customer-paid import arrangement and known charges must be disclosed before ordering. Our chosen fulfillment route will not create undisclosed import charges payable by you.

Dispatch location
Our own or partner facilities may fulfill orders, including from outside the United States, depending on inventory and destination. An American delivery address does not imply domestic dispatch. Parcels may arrive separately; we will not add shipping charges for split delivery without agreement.

Tracking and address corrections
A dispatch email supplies available tracking. Allow up to three business days for the first carrier scan. Contact service@lvelnoxa.com if that scan is missing or tracking has stopped for seven business days. Request an address correction within 12 hours of purchase and before dispatch; a change requires confirmation. Any actual redelivery cost caused by a customer address error will be disclosed before agreement.

Delays and delivery problems
Tell us when the delivery estimate is exceeded, a parcel appears missing or the goods arrive damaged. We investigate with the carrier, request reasonable supporting details and provide updates. A Delivered scan does not automatically settle a nonreceipt complaint. Shipping failures receive a suitable replacement, refund or other remedy without transferring all carrier risk to you. Material dispatch delays will be explained with revised estimates and cancellation or consent options where required.

Returns
Our Return Policy explains the 30-calendar-day voluntary request period, China return routing and allocation of return postage. Approved return refunds are issued within 5–10 business days after receipt and inspection.