Contact Us

Last updated: October 29, 2026

Lvelnoxa is operated by Shanghai Hongtaiyuan Trading Co., Ltd.
Registered business address: Room 101-1, 1st Floor, No. 2299 Zuchongzhi Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.
Customer support email: service@lvelnoxa.com
Telephone: +86 21-50187388
Customer service hours: Available 24 hours a day, 7 days a week.

Contact our team
For product advice, existing orders, delivery concerns, returns or privacy inquiries, email service@lvelnoxa.com or telephone +86 21-50187388. Customer service is available 24 hours a day, seven days a week. International telephone charges may be applied by your service provider.

Help us locate your order
Include the order number, the email address used at checkout and a description of the issue. For damaged or incorrect goods, attach photographs if reasonably available. Do not send passwords, full payment-card numbers or unnecessary identification documents.

Order changes and tracking
Request cancellation or an address change within 12 hours of purchase and before dispatch. A requested change takes effect only after our team confirms it. Shipment tracking is provided in your dispatch email; contact us if the link is missing, the first scan has not appeared within three business days, or tracking has stopped for seven business days.

Returns and privacy requests
Request an eligible voluntary return within 30 calendar days after delivery. Contact us for the warehouse address before posting any goods; the registered business address is not the return destination. Statutory consumer rights remain unaffected. For a personal information request, use the subject Privacy Request. Keep follow-ups in the same email thread where possible so we can follow the history of your case.