Privacy policy

Last updated: October 29, 2026

Lvelnoxa is operated by Shanghai Hongtaiyuan Trading Co., Ltd.
Registered business address: Room 101-1, 1st Floor, No. 2299 Zuchongzhi Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.
Customer support email: service@lvelnoxa.com
Telephone: +86 21-50187388
Customer service hours: Available 24 hours a day, 7 days a week.

Responsibility for information
Shanghai Hongtaiyuan Trading Co., Ltd., operating Lvelnoxa, is responsible for the personal information handled for this store and acts as data controller where that concept applies. This policy covers browsing, orders, customer service and related communications. Contact service@lvelnoxa.com or use the registered address above for privacy matters.

Information handled
We process information supplied during shopping or support, including names, email addresses, telephone numbers, billing and shipping addresses, account information where accounts are offered, order records and correspondence. Payment providers handle payment credentials; we use transaction references and payment status. Technical information can include IP addresses, device and browser details, approximate location, referral pages, browsing events and cookie identifiers.

Purposes and lawful grounds
Relevant information is used to administer orders, payments, delivery and returns; answer requests; prevent fraud; protect systems; keep legally required records; and improve store services. Marketing communications require an appropriate legal basis and offer an unsubscribe option. Where law requires a legal basis, we rely on contract performance, legal obligations, consent, or legitimate interests assessed against individual rights. Withdrawal of consent affects future processing and does not invalidate earlier lawful activity.

Providers and other recipients
Hosting and store infrastructure, payment, fulfillment, delivery, customer service, security and analytics providers may receive information appropriate to their functions. Advertising services may receive identifiers and browsing events when enabled and permitted by applicable choices. Information may also be disclosed to meet legal duties, protect rights or complete a business transfer with appropriate safeguards. Certain advertising disclosures may count as sale, sharing or targeted advertising under applicable privacy laws, even without monetary payment; relevant opt-out rights apply.

Cookies and changing choices
Essential technologies support checkout, security and stored privacy preferences. Optional personalization, analytics and marketing technologies require consent where applicable and must remain inactive until the required consent is given. Use Accept all, Reject non-essential or Manage preferences in the consent controls to choose optional uses. Reopen Your Privacy Choices to change your selections or withdraw consent. You may also email us for applicable opt-outs. Browser cookie controls can affect store functionality. Legally required opt-out preference signals, including Global Privacy Control, are respected for the relevant browser and processing.

Retention and safeguards
Retention depends on the record’s purpose and applicable tax, accounting, fraud-prevention and dispute requirements. We keep information only as long as reasonably needed for these purposes; legally required transaction records may remain after an account closes. Reasonable technical and organizational safeguards are used, but no storage or transmission method provides absolute security.

International handling
Our operating company is in China. Service providers may process information in other countries. Where transfers require additional safeguards, recognized legal mechanisms such as appropriate contractual protections apply.

Rights and requests
Depending on applicable law, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an opt-out of sale, sharing or targeted advertising. Email service@lvelnoxa.com with your request. Proportionate identity and authorized-agent checks may apply. Responses follow statutory deadlines, generally one month for applicable EEA or UK requests or 45 days for applicable U.S. state requests, with permitted extensions and notice. Where available, appeal a refusal by replying with Privacy Appeal. You may complain to the relevant regulator. Exercising protected rights will not result in unlawful discrimination.

Children and revisions
The store is not directed to children under 16. Contact us if a child has supplied information so we can investigate and take appropriate action. Changes will carry an updated date and any additional notice required by law. Independent external websites have their own privacy practices.