Return Policy

Last updated: October 29, 2026

Lvelnoxa is operated by Shanghai Hongtaiyuan Trading Co., Ltd.
Registered business address: Room 101-1, 1st Floor, No. 2299 Zuchongzhi Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China.
Customer support email: service@lvelnoxa.com
Telephone: +86 21-50187388
Customer service hours: Available 24 hours a day, 7 days a week.

Opening a return request
For an eligible voluntary return, email service@lvelnoxa.com within 30 calendar days after delivery. Identify your order, the item and the reason for the request. Photos or other evidence are helpful where relevant and reasonably available; lack of a photo does not automatically defeat a legitimate defect claim.

Condition of preference-based returns
Items returned because of preference must be unused, undamaged, complete and in their original condition with packaging and included accessories. Reasonable inspection and mandatory rights are preserved. Any lawful hygiene-seal or personalized-item restriction must be clearly disclosed before purchase. Such restrictions do not remove remedies for defective, unsafe, incorrect or materially misdescribed goods. Sale items follow the same general rules as full-price items.

Return instructions and destination
Returns are routed to a warehouse in China. After approval, we provide the full warehouse address and mailing instructions. Do not use the registered business address or the address printed on your original parcel unless we direct you to do so. Dispatch approved returns within 14 calendar days, or contact us if additional time is reasonably needed.

Postage and other charges
Customers pay actual international return postage for preference-based returns. Original delivery charges are excluded from these refunds unless applicable law requires otherwise. No restocking fee applies. For goods that arrive damaged, defective, incorrect or materially different from their description, we cover necessary return costs or arrange a suitable no-cost replacement, refund or other remedy, including applicable original delivery charges. Contact us before posting a potentially unsafe item.

Inspection and payment of refunds
We aim to inspect arrivals within three business days and explain any refusal. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If return is unnecessary, this period begins when the refund is approved. Banks and payment providers may require further time to post funds. Contact us if the stated period passes without the refund appearing.

Sets and exchanges
Preference-based set returns should include all components. A defect in one component is assessed fairly rather than automatically requiring return of unaffected items. Exchanges depend on stock; request instructions first.

Cancellation and statutory remedies
Request cancellation within 12 hours of purchase and before dispatch. Eligible unshipped cancellations are free, and approved cancellation refunds are issued within 5–10 business days of confirmation. After dispatch, return procedures apply subject to mandatory withdrawal rights. Our voluntary return period does not shorten any longer legal remedy period.